Facebook Messenger Story Not Showing? 11 Ways To Fix It (Solved)

In this guide, you'll learn how to fix stories that are not showing up on Facebook Messenger. You'll also know why you can’t see stories on Messenger.
Timothy Iyekowa
By Timothy Iyekowa - Writer & Editor
15 Min Read

To fix the Facebook Messenger story not showing, check your internet connection, clear your cache, restart your phone, uninstall and reinstall, and use the Facebook app or Lite app.

Facebook Messenger introduces stories for friends, you’ll be able to see stories from your friends on the app.

If you’re having an issue with Facebook Messenger stories failing to show recent stories, here’s what to do to fix it.

In this guide, you’ll learn how to fix stories that are not showing up on Facebook Messenger. You’ll also know why you can’t see stories on Messenger.

What To Do If Stories Are Not Showing On Facebook Messenger?

If you’re facing a problem with Messenger failing to show recent stories there are different reasons WHY this could happen.

Your internet connection may not be working well, or the app has a technical glitch. If the server is down, this may also restrict stories from loading.

But here’s what you can do if you can’t see stories on Facebook Messenger.

You can start by uninstalling the app from your phone. Then restart your device, and go to the Google Play Store or the Apple App Store to reinstall the app.

If the Messenger story isn’t showing, you can try this instead.

Download the Facebook app or the Lite app and you’ll be able to see all the recent stories. You can also use the web.

Go to facebook.com on your web browser, and then you’ll see all the recent stories.

Why Can’t I See Story On Facebook Messenger?

If the Facebook Messenger stories is not showing up, there are different reasons why the issue is happening on your account.

It could be that the person has restricted you from seeing their story, or you may have muted the person’s story from showing up.

They may have deleted their story before you eventually look it up.

The Messenger app may be having a technical issue, or your internet connection is not working on the app.

Facebook Messenger stories service may be experiencing some issues being offline, or the Messenger app is outdated.

How To Fix Facebook Messenger Story Not Showing

Since you know the reasons why Messenger’s story not showing on the app, here’s how you can fix it.

Fix 1: Switch Internet Provider

One of the reasons that is causing Facebook Messenger stories not to show up is a poor internet connection.

There may be a breakout in your internet coverage, and to fix this, you’ll need to change your internet network.

Switch to another internet provider, and check if the message will be sent.

Check your internet speed with fast.com and see if it’s slow. Turn on and off the mobile data and try again.

If you don’t have another network provider, you can try switching between a Wi-Fi connection and your mobile data.

If you were previously using Wi-Fi as your internet connection, change it to your mobile network.

Fix 2: Refresh The Messenger App

If the Messenger app is not displaying stories, you can restart the app on your device, and it’ll help reload stories.

If you’re using an Android device, you can force stop the app and it will stop it from running in the background. Then open the app again.

The Messenger app must be open for you to be able to tap on the Force Stop button.

To Force Stop app on Android, open your phone Settings > Tap on Apps & notifications > Tap on App info or See All [Num] apps > Then find Messenger app > And then tap on Force Stop.

You can also tap and hold the Messenger app on your Home Screen, then tap on the App info icon, and tap on Force Stop.

You can refresh the Messenger app on your iPhone, all you have to do is refresh the app in the background.

To restart the app, open your phone Settings > Find the Messenger app > Tap on Background App Refresh > Toggle to turn on background refresh.

Fix 3: Restart Your Device

If Messenger can’t show stories, and you’ve tried changing the network, but it’s not working, you can reboot your phone to fix the problem.

The app may just have a minor glitch, causing it to malfunction and not show
story.

Once you restart your device and open Messenger, the problem will be fixed, and you’ll be able to see your friend’s story.

Restarting your iPhone or your Android device can fix the problem.

For Android: Tap on the power button and tap on the restart option. You can power it off and wait for a few minutes before turning it on.

For iPhone: You can soft or force restart your device, this will clear glitches and stop running apps in the background.

You can also tap and hold the power button to turn it off, and then turn it on.

Fix 4: Disable Data/Battery Saver Mode

If you’ve turned on Data Saver or Battery Saving Mode on your phone, sometimes the app will not be able to function properly.

Data Saver on your phone settings may be a great way to save your mobile data. But it reduces the data that’s passed through the app.

For Android: To turn off Data Saver on your phone, go to the Settings app > Network & internet > Advanced > Data Saver and turn
off the option.

To turn off Battery Saver Mode on your Android go to Settings > Battery > Battery Saver and switch off the option.

For iPhone: To turn off. Low Data on your phone, go to Settings app > Mobile Data > Cellular Data Options > Turn off Low Data Mode.

To Turn off Battery Saver Mode on your iPhone, go to Settings > Battery and turn off Low Power Mode from the menu.

Fix 5:  Clear Messenger Cache

If you’ve been using the Messenger app for a long time, it means that there are a lot of caches stored on your device, and you need to clear them.

If you’re using an Android device, and you’re facing an issue with any app, you can clear the app cache.

To fix the Facebook Messenger story not showing, you need to clear the app cache.

To clear your Messenger cache, open your Android Settings > Tap on Apps & notifications > Tap on App info or See All [Num] apps > Find the Messenger app > Tap on Storage & Cache > Tap on Clear Cache.

Clear Messenger Cache

You can also tap and hold the Messenger app on your Home Screen, then tap on the App info icon, tap on Storage & Cache, and then tap on Clear Cache.

This will clear all the temporary data the Messenger app has stored since you began using the app.

Since you can’t directly clear cache on the Messenger app, or from the iPhone Settings, you’ll need to offload the app.

Open the iPhone Settings > And then tap on General > Tap iPhone Storage > Then find the Messenger app and open it > And tap on the Offload App button.

Fix 6: Update Messenger App

If you haven’t updated the Messenger app in a long time, updating the app now is a good time to fix the issues.

The old version of the Messenger app may not be working properly, causing the app not to show stories.

To update the Messenger app on your device, go to the Google Play Store or the Apple App Store, once you see an update, click on it to update right away.

After you’ve updated the Messenger app to the latest version, then you’ll need to restart your device.

Fix 7: Uninstall And Reinstall The App

If you’ve tried updating the app and you can’t still see stories on Messenger.

You’ll need to delete the app from your device and wait for about 3 minutes before reinstalling it.

This will fix Facebook Messenger not showing stories, and you’ll be able to see the story again.

For Android: Tap and hold the Messenger app, and you’ll see the uninstall option at the top, drag and drop and the app will be deleted, for Android.

For iPhone: Tap and hold the Messenger app, and on the small pop-up menu, tap on Delete App. The app will be removed from your device.

Once you’ve deleted the app from your phone, you’ll need to wait for about 3 minutes, then restart your phone before reinstalling the app.

Fix 8: Use the Facebook App/Or Lite

If Messenger won’t load stories on the app, you can use the Facebook app or the Lite version of the app on your Android device.

The Lite app is a lightweight version of the Messenger Stories app that was developed by Facebook. 

If your device doesn’t have enough storage for apps, and the RAM isn’t that great you can use the Lite app.

With the app, you can use it even on a poor internet connection and you’ll be able to send stories on Messenger stories.

To get started, download either the Facebook or Messenger Lite app from the Google Play Store.

Fix 9: Use Messenger Web

If you’re having trouble with the mobile app, you can try using the Facebook web version to see new stories.

Head over to your favorite browser, go to facebook.com, and log in to your account.

If Facebook Messenger not showing stories, it means that there’s a technical issue.

Fix 10: Reset Network Settings

If the Facebook Messenger story is not showing, you might as well reset your phone network settings.

This might give way to the bad network problem that is causing the stories not to load.

Resetting the network settings will fix the network problems that are causing the issues with Messenger stories.

If you are using an Android device, go to your phone Settings > System > Advance > Reset Options > Reset Network Settings or Reset  Wi-Fi, mobile & Bluetooth.

To reset your network settings on an iPhone, go to Settings > General >  Reset > Reset Network Settings.

Fix 11: You’ve Muted The User [/or The Person Restricted You]

If Facebook Messenger is not showing stories, this can be because you’ve muted the person.

When you do this, their story will not show on Messenger, or even on Facebook. To see if you’ve muted the users on Messenger.

Open Messenger > Tap your profile picture at the top left > Tap on Story > And tap on Stories you’ve muted. You’ll see any users you have muted their story.

If you’re not seeing the story, it may be that the person has only shared their story with a selected number of people.

Conclusion

If the Facebook Messenger story is not showing on mobile, you’ll not be able to see recent stories from friends.

This problem may be caused by your internet connection, the app having a technical fault, or you’ve muted the user.

To fix Messenger not showing stories, you’ll have to switch internet connections or update your device.

Uninstall the app from your phone and restart the device, then go to the App or Play Store to download the latest version.

You can use the Facebook App, or Lite app to view stories if you’re having a hard time with the Messenger app.

FAQs on Facebook Messenger Story Not Showing

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To see stories from people that are not your friends on Facebook, open the Messenger stories app, and tap your Profile icon > Message Requests. On your PC, open Facebook, and tap on the Messenger stories icon > tap on the three-dot icon > tap on Message Requests > See All in Messenger stories.

The Messenger stories may be having a technical problem, or your internet connection is not working on the app. The app may be experiencing issues or being offline, the Facebook Messenger stories app is outdated.

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By Timothy Iyekowa Writer & Editor
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As a seasoned content writer with 4+ years of experience in consumer technology, Timothy has been a dedicated author and editor at Techvocast.com since its inception. Specializing in addressing user concerns, his articles offer effective solutions for Android, iOS, Windows, and Mac-related issues. Timothy's expertise also extends to crafting content about social media and various applications. Through his daily articles, he consistently aids users in overcoming their technology challenges.
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