Facebook Messenger Not Sending Videos? 11 Ways to Fix It (Solved)

Timothy Iyekowa
Timothy Iyekowa - Writer & Editor
16 Min Read

To fix Facebook Messenger not sending videos, change your internet connection, clear cache, restart your phone, uninstall and reinstall, use the web, or use the Lite app, etc.

As the most used messaging app in the world after WhatsApp, you’ll encounter many errors when using the app.

If you’re having problems with Messenger videos not sending, here’s how you can fix the issue.

In this guide, you’ll learn how to fix Facebook Messenger not sending videos on your device. You’ll also know why you can’t send videos on Messenger.

ALSO READ: Facebook Messenger Not Sending Pictures? 11 Ways to Fix It

What To Do If Facebook Messenger Does Not Send videos?

Users have been complaining that Facebook Messenger is not sending videos, and this can be a big issue.

This problem occurs on both Android and iPhone devices. Most times even with a good internet connection it still won’t send.

There are different reasons why Facebook Messenger won’t send videos on your mobile device, and sometimes even on a PC.

So if you’re experiencing the issue, here’s how you can fix Facebook Messenger not sending videos on Android or iPhone.

Uninstall the app from your device, restart your phone and then go to the Apple Apple Store or Google Play Store and reinstall the Messenger app.

Login, and then grant permission for File and media, and also Camera. Then you’ll be able to send videos on Messenger again. Make sure you’re sending videos that aren’t large.

If it’s not working, use the Facebook/Messenger Lite app to send videos, and If it’s not working, it means there’s a technical issue. You can always use the Facebook web to send videos.

ALSO READ: Facebook Messenger Not Sending Messages? 12 Ways To Fix It

Why Can’t I Send Videos On Messenger?

If you’re wondering why you can’t send videos on Facebook Messenger they’re different reasons WHY.

If the Messenger app won’t send videos it could be because of a server-related issue, or the internet connection not working on the app.

This problem can also be caused by cache issues [not always the case]. If you’re sending large videos, you may encounter this issue.

Messenger not sending videos may also be because of no allowed permission to find the video in the first place.

ALSO READ: Messenger Notification But No Message? How To Fix It

How To Fix Can’t Send videos on Facebook Messenger

To fix Facebook Messenger videos not sending, you can use the guide below to fix the problem.

First, check if the Facebook Messenger server is down.

Fix 1: Switch Network Provider

One of the major causes of your Facebook Messenger not sending videos is because of the internet connection.

If the video won’t send, you may have poor internet speed. And to fix this issue on Messenger, you’ll need to switch to a better internet network.

If you have been using your cellular network before, you’ll need to switch to Wi-Fi or the reverse.

Fix 2: Reduce The Video Size

You can send many videos on Facebook even though it’s more than 25MB, but you can’t send one video that’s more than 25MB.

Facebook Messenger has a limit on the size of media files you can send on the app, this is to stop people from sending large files on the app.

So if you want to send a videos that with a size of more than 25MB, you can compress the video to a sizable amount, or you can use another platform to send it.

ALSO READ: Why Word Effects On Messenger Not Working? And How To Fix It

Fix 3: Check For Permissions

If you’re not able to send videos on Messenger it may be that you’ve prevented Messenger from accessing media.

To fix the problem on your device, you’ll have to grant permission to Messenger to be able to access your media.

You’ll need to check if Messenger is allowed to view your videos check on both Android and iPhone.

Go to your Android Settings > Apps & notifications > Tap on App info or See All [Num] apps > Find Messenger app > Permissions > File and media > Tap on “Allow access to media only.”

You can also tap and hold the Messenger app on your Home Screen, then tap on the App info icon, tap on Permissions, then Location, and tap on Allow access to media only.

Go to your iPhone or iPad Settings > Find Messenger app > Tap on videos > And then select All videos to allow media access.

Fix 4: Restart Your Device

You can easily fix Facebook Messenger videos not sending by just restarting your device.

If you can’t send videos on Messenger, you can reboot your phone to fix the problem.

Once you restart your device and open the Messenger app, the problem will be fixed, and you’ll be to send videos again.

For Android: Tap on the power button and tap on the restart option. You can power it off and wait for a few minutes before turning it on.

For iPhone: You can soft or force restart your device, this will clear glitches and stop running apps in the background.

You can also tap and hold the power button to turn it off, and then turn it on.

ALSO READ: How To See Unsent Messages On Messenger (Best Guide)

Fix 5:  Clear Messenger Cache

If you’ve been using the Messenger app for a long time, it means that there are a lot of caches stored on your device, and you need to clear them.

If you’re using an Android device, and you’re facing an issue with any app, you can clear the app cache.

To fix Facebook Messenger videos not sending, you need to clear the app cache.

To clear your Messenger cache, open your Android Settings > Tap on Apps & notifications > Tap on App info or See All [Num] apps > Find the Messenger app > Tap on Storage & Cache > Tap on Clear Cache.

Clear Messenger Cache

You can also tap and hold the Messenger app on your Home Screen, then tap on the App info icon, tap on Storage & Cache, then tap on Clear Cache.

This will clear all the temporary data the Messenger app has stored since you begin using the app.

Since you can’t directly clear cache on the Messenger app, or from the iPhone Settings, you’ll need to offload the app.

Open the iPhone Settings > And then tap on General > Tap iPhone Storage > Then find the Messenger app and open it > And tap on the Offload App button.

Fix 6: Update Messenger App

If you haven’t updated the Messenger app in a long time, updating the app now is a good time to fix the issue.

The old version of the Facebook Messenger app may not be working properly, causing the app not to glitch.

To update the Messenger app on your device, go to the Google Play Store or the Apple App Store, once you see an update, click on it to update right away.

ALSO READ: How To Start Messenger Secret Conversation For End-to-end Chats

Fix 7: Uninstall And Re-Install

If you’ve tried updating the app and videos on Messenger are still not sending as expected.

You’ll need to delete the app from your device and wait for about 3 minutes before reinstalling it.

For Android: Tap and hold the Messenger app, and you’ll see the uninstall option at the top, drag and drop and the app will be deleted.

For iPhone: Tap and hold the Messenger app, and on the small pop-up menu, tap on Delete App. The app will be removed from your device.

Once you’ve deleted the app from your phone, you’ll need to wait for 3 minutes, then restart your phone before reinstalling the app.

Fix 8: Use Messenger Web

If you’re having trouble with the mobile app, you can try the Messenger web version to send videos.

Head over to your favorite browser on mobile or computer, then go to facebook.com and log in to your account.

You’ll be able to send videos on the web version.

If videos can’t send on the web, it means that Facebook has a technical issue.

ALSO READ: Facebook Messenger Not Showing Messages? 10 Ways to Fix It

Fix 9: Clear Browsing Data (Desktop)

If you’re using a PC, or a Mac computer and videos aren’t sending on the Messenger site, you can clear your browser cache and cookies.

This can help solve the problem on the Messenger site, all you’ve to do is clear browsing data.

For Chrome, And Other Chromium Browser

Open any Chromium browser > Press Ctrl+Shift+Dlt and you’ll see the Clear Browsing Data box pop up > Choose the Time Range > Choose Cookies and other site data > And Choose Cached videos and files > And then, click on Clear now.

For Mozilla Firefox

Open Firebox > And click on your Tools bar > Go to Settings > And select Privacy > Click on Clear your recent history under the History option > Select only the top four options and click on Clear now.

For Safari

Open Safari > And click on the Safari drop-down menu > Select Preferences and go to the Advanced tab > Click on the Show Develop menu in the menu bar checkbox >
Close the Preference window > Select the Develop menu and choose Empty Cache > Select the History drop-down and click on Clear History.

Fix 10: Use Facebook/Messenger Lite

If Messenger not sending videos on the app, you can use the Lite version app on your Android device.

The Lite app is a lightweight version of the Messenger app that is developed by Facebook. 

If your device doesn’t have enough storage for apps, and the RAM isn’t that great you can use the Lite app.

With the app, you can use it even on a poor internet connection and you’ll be able to send videos on Messenger.

To get started, download the Facebook or Messenger Lite app from the Google Play Store.

ALSO READ: Instagram Reels Not Getting Views? How To Fix The Issue (Solved)

Fix 11: Wait For The Issue To Be Resolved

If Messenger videos are not sent, this can be an app-wide problem, or just for a specific region.

And since it’s a technical problem, there’s nothing you can do to solve the problem. All you can do is just wait.


If Messenger is not sending videos on your Android, iPhone, or iPad device this could be a technical issue, the internet not working on the app, the video having a large size, etc

Sometimes some users can’t send videos in messenger on their PC, but this is hardly the case.

If it happens to you, this may be a result of your browser cache, internet problem, media size problem, or the videos don’t want to send because of a technical issue.

So do you fix these problems on your mobile device or PC? Well, you can start by changing your phone network.

Uninstall the app from your device, restart the app, and then reinstall it from the App Store or Play Store.

You’ll also want to use another device and see if the video is sending. Use another phone, sign in to your account and send the videos.

Apart from these, you can use the Facebook Lite app if the Messenger app is refusing to send videos. On your PC, clear the browser data and cookies.

And you can also check Messenger web, not from Facebook, but the messenger website at messenger.com.

ALSO READ: Facebook Not Working? 15 Ways To Fix The Problem (Solved)

Frequently Asked Questions

Why can’t I send videos on Messenger Android and iPhone?

If you can’t send videos on messenger, it’s because there’s a technical issue with the app, the internet may not be working for the app, etc.

Why does the Facebook Messenger not Receive videos?

If someone sent you a video and you’re not receiving the picture, it means either your internet connection is poor, there’s a bug on the app, or the server is down.

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By Timothy Iyekowa Writer & Editor
As a seasoned content writer with 4+ years of experience in consumer technology, Timothy has been a dedicated author and editor at Techvocast.com since its inception. Specializing in addressing user concerns, his articles offer effective solutions for Android, iOS, Windows, and Mac-related issues. Timothy's expertise also extends to crafting content about social media and various applications. Through his daily articles, he consistently aids users in overcoming their technology challenges.
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