If you have been trying to sign in to your account and it gives an error like “Oops! We couldn’t find matching credentials” or says that it couldn’t connect to the server error it may be because you’re entering the wrong username, or there’s a server problem.
This problem has caused many accounts to be restricted from gaining access to their account, so what is the meaning of this error, “Oops! We could not find matching credentials.”
Oops! We could not find matching credentials error on Snapchat is causing some serious problems for some Snapchat Users. The first attempt you can try to fix the problem is to change your account password and try signing again on the app.
In this guide, we have written how to fix “Oops! We couldn’t find matching credentials” on Snapchat. This will enable you log in without any problems.
What Does “Oops We Couldn’t Find Matching Credentials” Mean On Snapchat?
What does the error “we couldn’t find matching credentials mean”? It simply means that you have been locked out of your account because of some recent activity.
This only happens if someone is trying to gain access to your account at the same time as you’re using Snapchat. With this Snapchat will lock you out.
It normally happened like this: When using Snapchat, then suddenly you’ll be logged out of your account and when you tried to sign in back, Snapchat will display a message “Oops! We could not find matching credentials.”
Even if you put the correct username and password it will still show you the same message. So how do you fix the “Oops! We could not find matching credentials.” error.
How To Fix “Oops, We Couldn’t Find Matching Credentials.”
After continuously getting the error fixing it with this guide is your only choice. There are three different ways you can try to fix the Oops, we could not find matching credentials error.
One of the ways to fix this is to click on “forgot password” and then follow the on-screen steps to reset and unlock your Snapchat account.
1. Change your Snapchat password
You can fix the “Oops! We could not find matching credentials” error on Snapchat by resetting your account password. This is important if you didn’t use a strong password for your account. To reset your Snapchat password:
1. On your Android or iOS device, open the Snapchat app and click on LOGIN.
2. Tap on Forgot Your Password and select Email. If you didn’t set up your account with email, use your phone number.
3. Enter your Email and tap on the Submit button. You should get a confirmation that they’ve sent a verification email which contain the link to change your password.
4. Open your email app, and open the Snapchat email, tap on the reset link and then change your password.
5. Enter a new password, and by entering confirm it again, then tap on Save. Now, use the password and your username to sign-in to your Snapchat account.
2. Unlock your Snapchat account
You can also unlock your Snapchat account if it has been locked or blocked. You can simply wait for a 24-hour break or follow this guide to fix and unlock your account.
- Go to the Support Snapchat page, on this page you’ll see the reasons why your Snapchat account was locked.
- Fix what there say the problem is and then wait for 24 hours and then you’ll be able to get back into your account.
3. Update Snapchat app
With the two above guides above you’ll be able to fix the error on your device. But I’d you’re still having trouble, you can try updating the Snapchat app directly from the Google Play Store and the Apple App Store.
Fix “We Couldn’t Connect To The Servers”
If you’re getting couldn’t connect to the servers error, you should check if your internet connection is working. Without an internet connection, you can’t sign in to your Snapchat account.
Reason you get “Oops we couldn’t find matching credentials”
There are different reasons why you could not log in to your Snapchat account. And one of the main reasons is because of some usual activity, and then you were logged out and couldn’t log in back. This may also be a result of the wrong username. To fix it follow the guide above.
1. Your account is locked by Snapchat
The main reason that you couldn’t get into your account, is that Snapchat has locked you out. And this causes the “matching credentials” error.
When their system determines that something is going on from an unusual location and that someone is trying to get access to your account, the app immediately removed everyone from the account.
When you’re using your account, and someone is trying to get access to your account at the same time from a different location, Snapchat will lock you out. This is because of the past security breaches and they’re taking all possible security measures.
2. Wrong username
The “Oops we couldn’t find matching credentials” error can also be caused by using the wrong username when logging in.
If you type in a wrong username or mistake on a letter when signing in you’ll also get the error. Make sure the username and password are correct when signing in to your account.
ALSO READ: How to fix Snapchat location not updating?
How To Prevent “Oops! We Could Not Find Matching Credentials” From Appearing?
The reason why you get the error in the first place is that you were log out of your account, while someone was trying to get in from another location.
To prevent the error from ever happening, you will need to keep your login details secure, don’t write your password in a book. If you can’t remember, use one of the best password managers.
Don’t click on just any links you see online, it may be a phishing site it may be a harvesting link, and use a stronger password to secure your account.
And make sure to use the correct username when signing in to your Snapchat account. Use two-factor authentication to prevent access if even your password is dancing on their table.
With this guide we hope you can fix the “Oops! We could not find matching credentials” error.