How To Fix “User Not Found” When Logging Into Instagram (Solved)

Timothy Iyekowa
By Timothy Iyekowa - Writer & Editor
8 Min Read

Have you ever tried logging into your Instagram account only to be hit with an error message that says, “User not found”? 

Instagram is another popular social media networking site where you can see your friends’ posts and their stories.

However, problems arise when, when you try to log into your account, an error message that says “user not found” is displayed.

In this article, you’ll learn how to fix “user not found” when logging into your Instagram account.

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Why Am I Seeing “Users Not Found” When Logging Into Instagram?

There are several reasons why you may be seeing user not found when logging into Instagram.

Poor Internet

First of all, one reason why you keep seeing user not found is that you have a poor internet connection.

When you have a poor internet connection, whether you are using Wi-Fi or mobile data, logging into your Instagram account could display an error message.

App Is Outdated

Another reason you see user not found when logging into Instagram is that your app is outdated.

Using an outdated Instagram app can cause issues when logging into your Instagram account.

An older version may have bugs and may glitch and display error messages.

Instagram Server Down

Again, the user not found may be displayed when logging into your account because Instagram servers are down.

With the number of people using Instagram at a time, servers might go down, and the app may experience some hitches.

Account Deleted

Another reason for this error message may be that your account has been banned, deactivated, or deleted.

At times, an account may have been banned by Instagram because of inappropriate behaviors or reports by others.

Other users may also delete or deactivate their accounts because of how overwhelming Instagram can be.

Wrong Username Or Password

Lastly, you may see ‘user not found’ when logging into Instagram because you have mistyped either the username or password of the account you are trying to log into.

ALSO READ: How Long Can I Keep My Instagram Account Deactivated? (See The Days)

How To Fix “User Not Found” When Logging Into Instagram

Here are some ways to fix user not found when logging into Instagram.

Fix 1: Use A Stable Internet Connection

Ensure you have a very strong Wi-Fi or mobile data connection when logging into Instagram to prevent ‘user not found’ messages.

If you use a poor internet connection, an error message is highly likely. So have a strong network before trying to log in to your account.

Fix 2: Update The Instagram App

You need to update your Instagram app if you see the user not found message.

Regular updates prevent bugs and other glitches which may cause the error message you keep seeing.

Using the older versions of the app can also limit the features you have access to on the Instagram app.

Fix 3: Type In The Right Username And Password

Make sure that the username and password of the account you are trying to log into are accurate.

Check every letter and symbol, and type in the right one if you find out that they are inaccurate.

This is one of the main reasons why you keep seeing the ‘user not found’ messages.

You can click on the “Forgot Password” option below the password space if you have forgotten your password.

This would allow you to create a new password for your Instagram account. Be sure to write it down so you do not forget again.

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Fix 4: Restart Your Device

You could also try to restart the device with an Instagram app on it as it resets the device and fixes bugs.

After restarting, try logging in again to see if the error message still appears. If it does not appear, you can also try any of the other fixes.

Fix 5: Clear Instagram Cache

Instead of uninstalling the app, you can clear data or Instagram cache to free up some storage and clear some unnecessary files.

This allows the app to have enough storage to run effectively.

For Android: Go to your phone Settings > Tap on Apps & notifications > Tap on App info > And then find the Instagram app > Tap on Storage & Cache > Tap on Clear Cache.

For iPhone users, you can’t directly clear cache on your iPhone app Settings or even from the Instagram app.

This feature isn’t available on iPhone devices, the only thing you can do here is to offload the app from your phone.

For iPhone: Go to your iPhone Settings > And then tap on General > Tap iPhone Storage > Then find the Instagram app and open it > And tap on the Offload App button.

After you’ve offloaded the app from your iPhone, you’ll need to reinstall it back from the Apple App Store.


If you have been trying to log into an Instagram account and keep seeing the ‘User not found’ error, do not worry.

It may be because you have typed an incorrect username and password or your Instagram app is outdated.

This article has detailed the causes of this error message and delved deep into how to fix user not found when logging into Instagram.

ALSO READ: How To Know If Someone Is Stalking You On Instagram (Using This 3 Ways)

Frequently Asked Questions

Why do I keep seeing user not found when logging into Instagram?

This is usually displayed when you type in the wrong login details or the account has been banned, deactivated, or deleted.

How do I change my Instagram password?

Tap on Forgot password > Enter your email, phone, and username > Click on send login link > Tap ok to continue logging in. Find the confirmation email in your email account and follow the instructions

How do I contact the Instagram support center?

You can visit them by searching for the Instagram help center on the internet. You can contact them for any other Instagram-related issue.

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By Timothy Iyekowa Writer & Editor
As a seasoned content writer with 4+ years of experience in consumer technology, Timothy has been a dedicated author and editor at since its inception. Specializing in addressing user concerns, his articles offer effective solutions for Android, iOS, Windows, and Mac-related issues. Timothy's expertise also extends to crafting content about social media and various applications. Through his daily articles, he consistently aids users in overcoming their technology challenges.
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