<\/span><\/h3>\n\n\n\nOn the Roblox Support page, click on the Support form link. Make sure you’re log in to your Roblox account.<\/strong><\/p>\n\n\n\nWhen the form is displayed, fill it with your personal information<\/mark>, email address, and Roblox username. If you are under 13, use your parent\u2019s email address.<\/p>\n\n\n\nSelect the device<\/mark> you are using Roblox on and select the category<\/mark> of help you want.<\/p>\n\n\n\n<\/span>Step 3: Select the Purchases using the Robux option<\/span><\/h3>\n\n\n\nIf something is wrong with what you bought or you no longer want it, select the Purchases<\/mark> using Robux option or Robux in the drop-down menu.<\/p>\n\n\n\nSelect the place<\/mark> the item was bought whether it was a website or an in-experience item.<\/p>\n\n\n\n<\/span>Step 4: Describe the issue<\/span><\/h3>\n\n\n\nUnder Description of Issue, enter the details of the item<\/strong> you bought like the name, date you bought it, what is wrong with it<\/strong>, and the URL<\/strong> of the item.<\/p>\n\n\n\nYou can get the URL by going into your Inventory<\/mark>, clicking on the item you want to refund, and copying its URL<\/strong>.<\/p>\n\n\n\nIf you accidentally bought the item or it doesn’t work, state it clearly in the Description of Issue box.<\/p>\n\n\n\n