Chatbot have increased over the years as businesses integrate with chatbots for better customer service when human isn’t available—but is Chatbot a bad idea for customer service?, am not saying Chatbot isn’t good for business and more likely Techvocast Facebook page run on Chatbot for content delivery but still on it beta version, but not all business problem can be solved by using Chatbot.
Customers service support
We might have thought as much with Chatbot integrated for full customer service; which doesn’t sound like a bad idea, and they can configure it to respond to queries from customers, but what if the customer wants personalized advice?
Some bots do not have significant data in their repositories to resolve complex queries from customers, and not only that, some customer doesn’t trust respond given to them by AI “it all depends on how the user feels,” the customer just want to receive a suggestion from human and not a bot.
And if the bot keeps on repeating the same advice and respond it won’t improve the customer experience from the point where I see it.
Can bot handle complex sales?
Can bot handle higher sale, Chatbot is unique, with the bot you can order simple sales; type in your queries and order products from Amazon or other online stores, it a great way for customer service. But Chatbot aren’t perfect for handling large sales [more of saying nothing in this world is perfect], organizations are not ready for AI to handle complex sales.
The bot can cause a poor customer experience
If one of your customers had a bad experience with the bot, the user may not be prompt to use the company Chatbot in respond again—but if report is made to the company they can quickly fix the problem.
That being said companies should always have a place for humans even when Chatbot is activated to resolve issues that bot can’t. 73% from a data accurate by Helplama, say they will not use a company’s Chatbot after they have a bad customer experience.
As the year goes by technology trends will always be top-notch, as many believe that AI and IoT will be the next mega trend and the way business will adapt to this change to make easy workflow and work effectively
The Chatbot is not left behind as to provide a good customer experience and service one must consider implementing both human and bot for both large and small queries regarding what it may be.
Chatbot will increased over the year and more features have seemed to come; we await whatever is yet to come.
37 Percent of Americans would use a Chatbot in an emergency. 24-Hour service Is the number one Chatbot. Half of American adults would prefer to deal with a human. Users prefer Chatbot over apps when communicating with companies. And in Africa is less adopted.