Snapchat Streak Lost? How To Get Streak Back 2023 (Solved)

Timothy Iyekowa
Timothy Iyekowa - Writer & Editor
8 Min Read

Has your Snapchat Streak disappeared all of a sudden even when you try to build one with your friends? Well, stuff happens, and we know how to get a lost Snapstreak back.

Snapchat normally shows you an hourglass emoji notice when you’re about to lose a streak, but what if you don’t get any, and it just completely disappears?

There is only one way you can get your Snapchat Streak back if you’ve lost it. But you’ll need to do it as soon as you notice it is before the 24 hours.

In this article, you’ll learn how to get your lost Snapchat streak back. You’ll be able to reach out to Snapchat to explain the issue to them.

ALSO READ: How To Contact Snapchat Support

What To Know About Snapchat Streak

Before you know how you can get your Snap streak back and resume your sending and receiving of snaps for the streak.

You need to know a few things to help you better understand why you may have lost your Snapchat streak.

Snapstreak is only available and will continue to exist for you and your friends if you always send a snap to each other within 24 hours.

It shouldn’t be more than 24 hours or you’ll lose the Snapstreak going forward. You should also note that Chat doesn’t contribute to your Snapchat streak.

And sending Snaps from the Memories section doesn’t also count towards your Snapstreak.

If you lost your Snapstreak when you send and receive snaps with your friends within the 24-hour window, you’ll be able to get it back. If not, there’s nothing you can do about it.

ALSO READ: How To Make A Public Profile On Snapchat

How To Get A Streak Back On Snapchat

If you want to get a lost Snapchat streak back you’ll need to contact Snapchat Support. This is only for people having the issue within the 24-hour window.

This is the only way you can do it, and if your Snapstreak natural just disappear after the 24-hour window, Snapchat Support won’t be able to help you.

Open Snapchat > Tap on your Bitmoji at the top left corner > Tap Settings [gear icon] > Scroll down to Support > Tap I Need Help > Contact Us > Select I lost my Snapstreak > Fill out the form, and send it.

Step 1: Open Snapchat

Open the Snapchat app on your mobile phone. Then tap on your Bitmoji at the top left corner of your screen.

Step 2: Tap Settings

From your profile page, tap on Settings [gear icon] at the top right corner and scroll down to the Support Section, then tap on I Need Help.

Step 3: Tap Contact Us

Once you tap on I Need Help on the Snapchat Settings, you’ll be taken to a new page, tap the Contact Us button.

Then from the page, you’ll need to select I lost my Snapstreak. Tap on the circle box to make the issue.

Step 4: Filled The Form

Once you select why you want to contact Snapchat Support you’ll see a form to fill out.

You’ll be asked for your username, email, mobile number, device, friend’s username, and other information they may require to check the issue.

You’ll be asked if you see the hourglass⌛️ icon. If you saw it, it is possible that your Snapstreak ended. If you didn’t they may be able to help you. So Answer “No.”

Make sure to tell your friend to report the same so that you might have a higher chance of getting the Snapstreak back. After you’ve filled out the form, tap on the Send button.

ALSO READ: How To Change Cameo Selfie On Snapchat


Even if you’ve almost reached 1000 days of a streak and you didn’t send a snap or your friend forget, you’ll never be able to get Snapstreak back.

There’s no chance that you’ll be able to restore a streak once it’s gone naturally, you can’t even use support.

The only condition to get a lost Snapstreak back is if the Snapstreak disappears within the 24-hour window.

You’ll be able to contact the Snapchat Support team by filling out a form, then they’ll consider if the streak should be restored.

And when doing this make sure your friend or friends report the same thing as you did, and answer “No” to this — Did you see the ⌛️ icon?

ALSO READ: What Does “Other Snapchatters” Mean on Snapchat?

Frequently Asked Questions

Why won’t Snapchat help me get my Snapstreak back?

Snapchat isn’t helping you get your Snapstreak back because you didn’t send or get any snaps from your friends within the 24-hour window. When this happens you’ll not be able to get help even if you contact Snapchat Support.

Can a lost streak on Snapchat be recovered?

Yes, a lost streak can be recovered on Snapchat if you know you’ve been sending and receiving snaps within the 24-hour window. If you lost the streak because you didn’t send a snap before the 24-hour closing window you’ll not be able to get it back.

Why did my streak on Snapchat disappear?

Your Snapstreak disappear because you didn’t send a snap to your friend, or your friend missed it. When this happens your streak will disappear. But I’d you didn’t do anything and there’s no hourglass ⏳, it could be an error.

Does Snapchat warn you before you lose a streak?

Snapchat doesn’t necessarily warn you, it’s more of a notice that your streak will end if you don’t send one by showing you an hourglass ⏳ emoji near their name.

How do you know when a Snapchat streak will end?

If you see the hourglass ⏳ emoji on the friend’s name, you’ll know that the Snapchat streak wants to end. And you can quickly stop it by sending a snap to the person.

Do streaks stay if only one person snaps?

No, the streak doesn’t stay if only one person keeps sending snaps. For you to have a streak both of you must send snaps at least once every 24-hour window. If not there will be no Snapstreak.

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By Timothy Iyekowa Writer & Editor
As a seasoned content writer with 4+ years of experience in consumer technology, Timothy has been a dedicated author and editor at since its inception. Specializing in addressing user concerns, his articles offer effective solutions for Android, iOS, Windows, and Mac-related issues. Timothy's expertise also extends to crafting content about social media and various applications. Through his daily articles, he consistently aids users in overcoming their technology challenges.
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