To fix Spotify not working, close all apps, restart the app, update to the latest version, log out and back in, clear the app cache, reinstall the Spotify app, etc.
If you’ve been using Spotify, and suddenly the app is not working and now you’re wondering what must have caused the problem.
Well, no app is without problems, if the Spotify app is not playing music or the app or crashing, there might be a problem with their servers, a glitch, or a technical issue.
In this guide, you learn how to fix Spotify not working on your device. You’ll also know why the Spotify app is not working on your device.
ALSO READ: Why Spotify Logged Me Out? And How To Log In Back
What To Do If Spotify Is Not Working?
If you’re having issues with the Spotify app, there might be several issues causing this, one of which could be the Spotify server. It could also be that there’s a glitch in the app.
You may be at the mercy of a bug, or your account may be having some issues. I experience music not playing issues too.
So what did I do to fix the Spotify app not working on my phone, it’s simple, follow the guide below.
Uninstall the Spotify app from your device, restart your device and then reinstall the app from the Google Play Store or the Apple App Store.
Make sure your [media] volume is up, and [test it out by playing a video]. And also clear your device storage to have at least 250MB of free space. And make sure it’s not connected to a Bluetooth speaker, yet.
This should fix the problem with the Spotify app on your device. If it didn’t work for YOU, it means that there’s a lot more complicated issue.
What can you do? Wait for 1 to 3 hours and the problem should be fixed [if it’s a technical or server issue]. This may be because the app is partially down for some people.
Before then, you can try using another device to sign in and use Spotify, this may work.
Ask your family to log in to their Spotify account on your phone if the issue will continue.
You can also use the Spotify web player. Go to your web browser and type play.spotify.com, you’ll be able to play music from there, if you can’t, then it’s a server issue.
The issue is mostly due to your device settings or your Spotify account. You can change your Spotify password, or create a new account. This fixed downloaded songs not playing offline.
ALSO READ: Why Does My Spotify Keep Pausing? How To Fix It (Solved)
Why Is Spotify Not Working Suddenly?
If you’re not able to use Spotify, it’s because the app is having a partial outage for some users, why others can use the app, you can’t.
And this can be caused by different reasons which stop you from using the app properly, like having issues playing music, or can’t hear Spotify sound but a song is playing.
If Spotify is not working properly, it could also be that you have a problem with your account.
The app may have a bug/glitch that’s causing the issue. It can also be that the server is down for your region.
You’re unable to download new songs, or podcasts because of some technical account issue, or even access daily mixes.
Some issues occur because of the apps you install or come pre-install on the app. Like cleaning and process manager apps.
Spotify problems are endless, and some are unsolved, but most of them are just account problems that can be fixed by just creating a new account and transferring all your songs.
Others are caused by a glitch on the Spotify apps, but here’s how you can fix these problems, and what you can do afterward.
How To Fix Spotify Not Working
While there are different reasons the Spotify app is not working, there are also ways you can use to fix the problem.
In all, here are the fixes you can try to fix Spotify if you ever experienced issues with the app.
Fix 1: Restart The App
If Spotify is not working properly, you can restart the app by force-stopping the app and background refreshing.
If you’re using an Android device, you can force stop the app and it will stop it from running in the background. Then open the app again.
The Spotify app must be open for you to be able to tap on the Force Stop button. This can fix the “Now Playing bar missing on Android.”
For Android: Go to your phone Settings > Tap on Apps & notifications > Tap on App info or See All [Num] apps > Then find Spotify app > And then tap on Force Stop.
You can refresh the Spotify app on your iPhone, all you have to do is refresh the app in the background.
For iPhone: Go to your phone Settings > Find the Spotify app > Tap on Background App Refresh > Toggle to turn on background refresh.
After that, you’ll want to close the Spotify app on your Android and iPhone. Then, relaunch the app to see if the problem is resolved.
Fix 2: Enable Background Data [Android]
If you haven’t enabled background data on your device, you’ll need to turn it on now, this may be why Spotify is not working properly.
For Android: Go to your phone Settings > Tap on Apps & notifications > Tap on App info or See All [Num] apps > Then find Spotify app > Mobile data & Wi-Fi > Toggle on Background data.
Fix 3: Clear Spotify Cache
One of the best ways to fix any issue on apps is to clear the app cache without having to log out.
If you’re facing an issue with the Spotify app, which doesn’t allow you to play downloaded songs or podcasts, you can clear the app cache.
To fix Spotify not working, you need to clear the app cache.
For Android: Go to your phone Settings > Tap on Apps & notifications > Tap on App info or See All [Num] apps > And then find the Spotify app > Tap on Storage & Cache > Tap on Clear Cache.
For iPhone users, you can’t directly clear cache on your iPhone app Settings or even from the Spotify app.
This feature isn’t available on iPhone devices, the only thing you can do here is to offload the app from your phone.
Since you can’t directly clear cache on the Spotify app, or from the iPhone Settings, you’ll need to offload the app.
For iPhone: Go to your iPhone Settings > And then tap on General > Tap iPhone Storage > Then find the Spotify app and open it > And tap on Offload App button.
After you’ve offloaded the app from your iPhone, you’ll need to reinstall it back from the Apple App Store.
Fix 4: Clear Spotify Data [Android]
For Android users, clearing app data can make any problem go away without uninstalling the app from your phone.
If you own an Android device, and your Spotify app is not working as it used to, you can clear the data and everything including your account will be removed from the app.
You’ll need to sign in back to your account, and then you’ll be able to use the app again.
For Android: Go to your phone Settings > Tap on Apps & notifications > Tap on App info or See All [Num] apps > And then find the Spotify app > Tap on Storage & Cache > Tap on Clear Storage.
Fix 5: Restart Your Device
You can easily fix the Spotify app issue by just restarting your phone. If you’re unable to play music and podcast [no sound], you can reboot your device to fix it.
Once you restart your device and open the Spotify app, the problem will be fixed, and you’ll be to use the Spotify app properly.
For Android: Tap on the power button and tap on the restart option. You can power it off and wait for a few minutes before turning it on.
For iPhone: You can soft or force restart your device, this will clear glitches and stop running apps in the background.
Fix 6: Uninstall And Reinstall Spotify
If you’ve cleared the app cache, and done other fixes but Spotify isn’t working, your next fix is to delete and redownload the app.
You’ll need to uninstall the app from your device and restart your device before reinstalling the app again.
This will fix the Spotify issue, and you’ll be able to use the app again. To uninstall the app from your phone;
For Android: Tap and hold the Spotify app, and you’ll see the uninstall option at the top, drag and drop and the app will be deleted, for Android.
For iPhone: Tap and hold the Spotify, and on the small pop-up menu, tap on Delete App. The app will be removed from your device.
Once you’ve deleted the app from your phone, you’ll need to restart your phone before reinstalling the app from the Google Play Store or the Apple App Store.
Fix 7: Use Another Device
To check if the problem is from your device, use another phone and login into your account, then see if you can use Spotify properly.
If you’ve tried everything and nothing works, try using another device to login into your account.
After logging in, use Spotify as you would normally do and see if you’ll experience any problems while on the app.
Fix 8: Try Play.Spotify.com
If you’re having trouble with the mobile app, you can try using the Spotify web version and see if you’ll experience any issues.
Head over to your favorite browser, then go to Spotify web player and log in to your account. You should be able to do what you do on the app.
If the app isn’t working, you can use the web for the time being before a fixed update. And if the web isn’t working too, report the problem to Spotify.
Fix 9: Report A Bug
If you’re still having trouble using the Spotify app or other features on your device, it could an app bug or an account issue.
And now, you’ll need to reach out to their support team to fix the Spotify app not working issue.
Fix 12: Use The Support Community
If Spotify is not working on your account, this can be an app-wide problem, or just for a specific region.
And since it’s a technical problem, there’s nothing much you can do to solve the problem. But you can get more info on the problem through the Spotify Support Community.
You’ll be able to search your issue on the site, and see what issue is currently trending on Spotify.
You can use the Filter options to see what problem is fixed, and the ones under investigation.
Fix: Can’t Play Downloaded Songs When Offline
If you can’t play downloaded songs when offline on your Android or iPhone, well we just have a way to help you fix the issue.
These are fixes recommended by one of Spotify’s support teams. Once you do this, you should be able to play your downloaded songs offline.
Fix 1: Change Your Password
Many people are experiencing these issues and are not able to play their downloaded songs once they’ve switched off their mobile data, or disconnected from Wi-Fi.
If you have different social apps on your device, and you’re using the same password, well you might experience this issue.
What you should do now is to clear the Spotify cache, you can see how to do so from above.
After that, you’ll want to remove all the downloaded songs from your Spotify account. Now, request a change of your Spotify password.
Make sure it’s different from your other account. Read this to know how to create a strong password. You can use a password manager to save the password.
After you’ve changed your account password, re-download all the songs you previously have, and you should be able to play them offline.
Fix 2: Create Another Account
If it’s not working we have one last fix you can try to play downloaded music offline on your device.
But first, you need to make sure your account is the one with the problem. First, log in to your account on another device, and see if the problem will continue.
You’ll also want to try out any of your family accounts on your device, and if everything works fine for another account and not [your] on your device, you’ll need to create another account.
To get any downloaded songs to play offline, you’ll need to create a brand new account and transfer everything from your old account to the new one.
To copy your account to a brand new account, you’ll need help from Spotify Support Team.
For Spotify account transfers to be possible, both the old and new Spotify accounts should have Spotify Premium subscriptions.
Once you get a new account with all your contents and liked intact, you’ll not see any issues playing downloaded songs while offline.
Every app has its issue, and Spotify has a lot of them, but it is not always its fault. A glitch can appear anytime, and soon enough it’ll get fixed.
If the Spotify app is not working, and you’re not able to play podcasts, can’t play downloaded songs offline, or the Now Playing section not working, you can fix the problem.
To fix this issue on your phone, delete the Spotify app, restart your phone and reinstall the app again from the Google Store or Apple Store.
If you’ve done everything on this guide and it’s still not working, you’ll need to reset your account password or create a brand new Spotify account and the problem will get fixed.
Frequently Asked Questions
Why today my Spotify not working?
If you’re not able to use Spotify it’s because the app is having a partial outage for some users, why others can use the app, you can’t.
Why does Spotify suddenly stop working?
Spotify problems are endless, and some are unsolved, but most of them are just account problems that can be fixed by just using an account and transferring all your songs. Some issues occur because of the device and apps, you install or come pre-install on the app. Like cleaning and process manager apps.
Why Spotify won’t open on Android?
Your Spotify app is not opening on Android because you have low storage on your device. If you don’t enough space, you’ll not be able to load the app properly, and sometimes it will just keep crashing until you free some space.
Why can’t I play downloaded songs offline
If you can’t play downloaded songs offline on your Android or iPhone device, they’re different reasons for this. But the one reason will know is that your account is the one with the problem, and to fix it you need to change your account.