To fix “We’re sorry, but something went wrong. Please try again.” error on Instagram, switch internet connection, clear the Instagram app cache, wait for 24 hours, etc.
If you’re getting “Something went wrong” error, it means Instagram is down, the app has a glitch, an internet problem, the account is temporarily action blocked, etc.
In this article, you’ll learn how to fix “We’re sorry but something went wrong. Please try again” on Instagram. And we’ll explain why the error occurs.
What To Do When Instagram Says “Something Went Wrong. Please Try Again”?
Some users are complaining that they’re seeing errors in their Instagram account.
If you see the error message on Instagram when you try to edit your profile or access a feature it could be that you have no internet connection.
The error “We’re sorry, but something went wrong. Please try again” often occurs because of an app glitch or internet connection.
If you’re seeing the error, you need to first check if other people are seeing the error too. Use Twitter, or search if the server is down.
To fix “We’re sorry, but something went wrong” error on Instagram, clear the app cache, and wait for about 24 hours for the issue to be solved.
Switch between different internet networks and providers and try them out.
You’ll also want to update the app to the latest version from the Apple App Store or the Google Play Store.
Why Does Instagram Say “We’re Sorry, But Something Went Wrong”?
There are different reasons why you’re seeing “We’re sorry, but something went wrong” on your Instagram account.
The error means that there’s a problem with the Instagram server, or you don’t have a strong internet connection.
It can also mean that you were trying to edit your profile that Instagram doesn’t accept.
Your IP address has been blocked by Instagram. Because you carry out too many actions.
If this happens you’ll not be able to load some features on the app or even send DMs.
How To Fix “We’re Sorry, But Something Went Wrong” On Instagram?
Since you know the reason why Instagram says “We’re Sorry, But Something Went Wrong. Please Try Again.” You can now fix it with this guide.
Fix 1: Wait For It To Be Resolved (12 to 48 Hours)
If the app is still saying “We’re sorry, but something went wrong” this can be an app-wide problem, or just for a specific region.
And since it’s a technical problem, there’s nothing you can do to solve the issue. All you can do is just wait.
If you are experiencing this issue, this could mean that Instagram may be down for that particular region, and you’ll not be able to do anything to fix it.
What you can do is to wait for 24-48 hours, during this time, the error will fix itself and then disappear. Then you’ll be able to login.
Fix 2: Switch Internet Provider/Network
One of the problems that are causing the error to show in the Instagram app, and not allow you to change your profile info, or use a feature is your internet connection.
There may be a breakout in your network coverage. To fix this you’ll need to change your cellular network.
Switch to another internet network and check if the Instagram error will disappear.
Check your internet speed with fast.com and see if it’s slow. Turn on and off the mobile data and try again.
You can also try to switch between a Wi-Fi connection and your mobile data if you don’t have another network provider.
If you were previously using Wi-Fi as your internet connection, change it to your mobile network.
It’ll fix “We’re sorry, but something went wrong” error and you will begin to use the app again.
Fix 3: Restart Your Device
If you’re getting “We’re sorry, but something went wrong. Please try again” error in the Instagram app, and you’ve tried changing your network, and it’s not working.
You can reboot your Android or iPhone device to fix the issue on your device.
The app may just have a minor glitch, causing it to malfunction and not allow you to use the app well.
Once you restart your device and open the Instagram app, the error will be fixed, and you’ll be able to use Instagram.
For Android: Tap on the power button and tap on the restart option. You can power it off and wait for a few minutes before turning it on.
For iPhone: You can soft or force restart your device, this will clear glitches and stop running apps in the background.
You can also tap and hold the power button to turn it off, and then turn it on.
Fix 4: Clear Instagram App Cache
One of the best ways to fix any issue on apps is to clear the cache.
If you’re using a mobile device, and you’re facing an issue with the app, you can clear the app cache.
To fix “We’re sorry, but something went wrong” issue, you need to clear the app cache.
Open Android Phone Settings > Tap on Apps & notifications > Tap on App info > And then find the Instagram app > Tap on Storage & Cache > Tap on Clear Cache.
You can also clear the cache from your Home Screen, tap and hold the Instagram app > tap the App info icon > Tap on Storage & Cache > and tap Clear Cache.
For iPhone users, you can’t directly clear cache on your iPhone app Settings or even from the Instagram app. Instagram doesn’t support the feature yet.
Since you can’t directly clear cache on the Instagram app, or from the iPhone Settings, you’ll need to offload the app.
Open the iPhone Settings > And then tap on General > Tap iPhone Storage > Then find the Instagram app and open it > And tap on Offload App button.
After you’ve offloaded the app from your iPhone, you’ll need to reinstall it back from the Apple App Store by tapping on the app icon.
And then check Instagram to see if the error message has disappeared from the app.
Fix 5: Update Instagram App
If you haven’t updated the Instagram app in a long time, updating the app now is a good time to fix the issues.
The old version of the Instagram app may not be working properly, causing the app to glitch. You’ll need to update to the latest version.
To update the Instagram app on your device, go to the Google Play Store or the Apple App Store, once you see an update, click on it to update right away.
Fix 6: Use Another Device
If you have tried everything and nothing works, try using another device, login to your account, and see if the error message will show.
To fix “We’re sorry, but something went wrong” issue, login into your Instagram account with another phone.
Once you login to your account, see if you will see the error message on the device.
If you see the error, it means there’s a problem with the account, and you’ll need to wait.
Fix 7: Use Instagram Web
If you’re having trouble using the mobile app to sign in to your account, you can try using the Instagram web version and see if you’ll be able to login.
Just head over to your favorite browser on your PC or Mac, and go to Instagram.com.
If you’re able to login and not see the error message, you’ll know there’s is a problem with the app. And you just need to give it some time.
If you continue seeing the message, it means that your Instagram account is causing the problem.
You can also use the Instagram app on both Mac and Windows computers. You can download it from the Microsoft Store or Apple App Store for Mac.
If you see the “We’re Sorry, But Something Went Wrong. Please Try Again” error on your account, the first thing you should do is check if the Instagram server is down.
You can search for “Is Instagram down”. And you would also want to check your internet connection, and router if you’re using Wi-Fi.
If your internet connection is good and you’re still seeing the error, it means that there’s a problem with the app, or your account has a problem.
To fix “We’re Sorry, But Something Went Wrong” issue, switch to another internet network, restart your device, clear your Instagram cache, and update the app.
Once you do all this you’ll be able to use your Instagram account, if you can’t.
Try using another device to sign in, or use the Instagram web or PC App to sign in.
Frequently Asked Questions
Why “We’re sorry, but Something went wrong. please try again” error occurred?
There are different reasons why you’re seeing “We’re sorry, but something went wrong. please try again.” error when you try to login to your account. Most times it means that there’s a problem with the Instagram server, a poor internet connection, etc.
How to fix “We’re sorry, but something went wrong. please try again.”?
To fix “Sorry, we couldn’t complete your request” issue, switch to another internet network, restart your device, clear the Instagram app cache, and update the app. Once you do all this you’ll be able to login into your Instagram account, if you can’t. Try using another device to sign in, or use Instagram Web.