To fix “Sorry, we couldn’t complete your request. Please try again in a moment” on Instagram, switch internet connection, update the app, wait for 24 hours, etc.
If you’re getting “Sorry, we couldn’t complete your request” error, it means Instagram is down, the app has an issue, or your account is suspended.
In this article, you’ll learn how to fix “Sorry, we couldn’t complete your request. Please try again in a moment” on Instagram. And we’ll explain why the error occurs.
ALSO READ: There Was A Problem With Logging You Into Instagram? 7 Ways To Fix It
What To Do When Instagram Says Sorry, We Couldn’t Complete Your Request?
Some users are complaining that they can’t log in to their Instagram accounts. And they get an error when there want to log in.
If you see the error message on Instagram when you try to log in to your account, it can be frustrating at times.
The error “Sorry, we couldn’t complete your request. Please try again in a moment.” often occurs when users want to login to their accounts.
If you can’t log in, you’ll not be able to use Instagram. So how do you so fix the error when you’re getting the message?
If you’re seeing the error, you need to first check if other people are seeing the error too. Use Twitter, or search if the server is down.
To fix “Sorry, we couldn’t complete your request” error on Instagram, clear the app cache, and wait for about 24 hours for the issue to be solved.
Switch between different internet networks and providers and try them out.
You’ll also want to update the app to the latest version from the Apple App Store or the Google Play Store.
If you’re having trouble using the mobile app to sign in to your account, you can try using the Instagram web version and see if you’ll be able to login.
ALSO READ: No Internet Connection On Instagram? 7 Ways To Fix The Problem (Solved)
Why Does It Say “Sorry, We Couldn’t Complete Your Request” On Instagram?
There are different reasons why you’re seeing “Sorry, we couldn’t complete your request” error when you try to login to your account.
Most times it means that there’s a problem with the Instagram server. Your IP address has been blocked by Instagram.
The error may also be caused by an internet issue. If you don’t have a strong connection you’ll not be able to login.
You’ll also get the error when your account gets suspended for breaking Instagram’s terms of service.
If you try to login to many too many times, you may see the error.
And if you recently deactivated your account, and you try to login back you might see the error.
ALSO READ: Instagram 60 Seconds Story Not Working? 9 Ways To Fix It (Solved)
How To Fix “Sorry, We Couldn’t Complete Your Request”?
Since you know the reason why Instagram says “Sorry, we couldn’t complete your request. Please try again in a moment.” You can now fix it with this guide.
Fix 1: Wait For It To Be Resolved (12 to 48 Hours)
If the app is still saying “Sorry, we couldn’t complete your request” this can be an app-wide problem, or just for a specific location.
And since it’s a technical problem, there’s nothing you can do to solve the issue. All you can do is just wait.
If you are experiencing this issue, this could mean that Instagram may be down for that particular region, and you’ll not be able to do anything to fix it.
If your account is suspended, you’ll still need to wait the time out, and then after about 24-48 hours try logging in.
What you can do is to wait for 24-48 hours, during this time, the error will fix itself and then disappear. Then you’ll be able to login.
Fix 2: Switch Internet Provider/Network
One of the problems that’s causing the error to show in the Instagram app, and not allow you login is your internet connection.
There may be a breakout in your network coverage. To fix this you’ll need to change your cellular network.
Switch to another internet network and check if the Instagram login error will disappear.
Check your internet speed with fast.com and see if it’s slow. Turn on and off the mobile data and try again.
You can also try to switch between a Wi-Fi connection and your mobile data if you don’t have another network provider.
If you were previously using Wi-Fi as your internet connection, change it to your mobile network.
It’ll fix “Sorry, we couldn’t complete your request” error and you will begin to use the app again.
Fix 3: Restart Your Device
If you’re getting “Sorry, we couldn’t complete your request. Please try again in a moment” error in the Instagram app, and you’ve tried changing your network, and it’s not working.
You can reboot your Android or iPhone device to fix the issue on your device.
Once you restart your device and open the Instagram app, the error will be fixed, and you’ll be able to login to Instagram.
The app may just have a minor glitch, causing it to malfunction and not allow you to sign in to your account.
Restarting your device can fix the problem.
For Android: Tap on the power button and tap on the restart option. You can power it off and wait for a few minutes before turning it on.
For iPhone: You can soft or force restart your device, this will clear glitches and stop running apps in the background.
You can also tap and hold the power button to turn it off, and then turn it on.
ALSO READ: Couldn’t Load Users On Instagram? Top 2 Ways To Fix The Error (Solved)
Fix 4: Clear Instagram App Cache
One of the best ways to fix any issue on apps is to clear the cache.
If you’re using a mobile device, and you’re facing an issue with the app, you can clear the app cache.
To fix “Sorry, we couldn’t complete your request” issue, you need to clear the app cache.
Open Android Phone Settings > Tap on Apps & notifications > Tap on App info > And then find the Instagram app > Tap on Storage & Cache > Tap on Clear Cache.
You can also clear the cache from your Home Screen, tap and hold the Instagram app > tap the App info icon > Tap on Storage & Cache > and tap Clear Cache.
For iPhone users, you can’t directly clear cache on your iPhone app Settings or even from the Instagram app. Instagram doesn’t support the feature yet.
Since you can’t directly clear cache on the Instagram app, or from the iPhone Settings, you’ll need to offload the app.
Open the iPhone Settings > And then tap on General > Tap iPhone Storage > Then find the Instagram app and open it > And tap on Offload App button.
After you’ve offloaded the app from your iPhone, you’ll need to reinstall it back from the Apple App Store by tapping on the app icon.
And then check Instagram to see if the error message has disappeared from the app.
Fix 5: Update Instagram App
If you haven’t updated the Instagram app in a long time, updating the app now is a good time to fix the issues.
The old version of the Instagram app may not be working properly, causing the app to glitch. You’ll need to update to the latest version.
To update the Instagram app on your device, go to the Google Play Store or the Apple App Store, once you see an update, click on it to update right away.
Fix 6: Use Another Device
If you have tried everything and nothing works, try using another device to login into your account.
To fix “Sorry, we couldn’t complete your request” issue, try to login into your Instagram account with another phone.
Once you try to login into your account, see if you will see the error on another device.
If you can’t login to your account, that means there’s a problem with the account, and you’ll need to wait to get access back.
ALSO READ: Instagram Tagging Not Working? 10 Ways To Fix The Problem (Solved)
Fix 7: Use Instagram Web
If you’re having trouble using the mobile app to sign in to your account, you can try using the Instagram web version and see if you’ll be able to login.
Just head over to your favorite browser, and go to Instagram.com. If you’re able to login you’ll know there’s is a problem with the app. And you just need to give it some time.
If you can’t login to your account, it means that your Instagram account is the one causing the problem.
Conclusion
If you see the “Sorry, we couldn’t complete your request. Please try again in a moment” error on your account, the first thing you should do is check if the Instagram server is down.
You can search for “Is Instagram down”. And you would also want to check your internet connection, and router if you’re using Wi-Fi.
If your internet connection is good and you’re still seeing the error, it means that there’s a problem with the app, or your account has a problem.
To fix “Sorry, we couldn’t complete your request. Please try again in a moment” issue, switch to another internet network, restart your device, clear the Instagram app cache, and update the app.
Once you do all this you’ll be able to login into your Instagram account, if you can’t. Try using another device to sign in, or use Instagram Web.
ALSO READ: We’re Sorry, But Something Went Wrong” On Instagram? 7 Ways To Fix It (Solved)
Frequently Asked Questions
Why “Sorry, we couldn’t complete your request” error occurred?
There are different reasons why you’re seeing “Sorry, we couldn’t complete your request. Please try again in a moment” error when you try to login to your account. Most times it means that there’s a problem with the Instagram server. Your IP address that you’re trying to use to gain access is blocked.
How to fix “Sorry, we couldn’t complete your request”?
To fix “Sorry, we couldn’t complete your request” issue, switch to another internet network, restart your device, clear your Instagram cache, and update the app. Once you do all this you’ll be able to login into your Instagram account, if you can’t. Try using another device to sign in, or use Instagram Web.
