To fix Snapchat not working, restart the app, update to the latest version, clear the app cache, reinstall the Snapchat app, or wait for 24 hours, etc.
If you’ve been using Snapchat, and suddenly the app is not working and now you’re wondering what must have caused the problem.
Well, no app is without problems, if the Snapchat app is not working, there might be a problem with the servers, or the app has a glitch or a technical issue.
In this guide, you learn how to fix Snapchat not working on your phone. You’ll also know why the Snapchat app is not working on your device.
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What To Do If Snapchat Is Not Working?
If you’re having issues with the Snapchat app, there might be several issues causing this, one of which could be the Snapchat server.
It could also be that there’s a glitch in the app. You may be at the mercy of a bug, or your internet connection may not be working for the app.
So what can you do to fix the Snapchat app not working on your phone, it’s simple, follow the guide below.
Uninstall the Snapchat app from your device, restart your device and then reinstall the app from the Google Play Store or the Apple App Store.
This should fix the problem with the Snapchat app on your device. If it didn’t work for YOU, it means that there’s a lot more complicated issue.
What can you do? Wait for 1 to 6 hours and the problem should be fixed. This is because the app is partially down for some people, but not everyone.
Before then, you can try using another device to sign in and use Snapchat, this may work.
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Why Is Snapchat Not Working Suddenly?
If you’re not able to use Snapchat it’s because the app is having a partial outage for some users, why others can use the app, you can’t.
And this can be caused by different reasons and will stop you from using most of the features in the app, like snaps, photos and stories not loading.
If Snapchat is not working properly, there are different reasons why the app just decided to stop, crash, or not open again.
The first reason could be that your internet connection is not stable, it might be, but the app isn’t even recognizing that you have one.
And this leads to the app having a bug/glitch that’s causing the issue. It can also be that the server is down for your region.
The Snapchat app may be partially down for certain users, and if it’s; you can’t do anything about it, you’ll have to wait.
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How To Fix Snapchat Not Working
While there are different reasons the Snapchat app is not working, there are also ways you can use to fix the problem.
In all, here are the fixes you can try to fix on Snapchat if you ever experienced issues with the app.
Fix 1: Enable And Disable Airplane Mode
If your internet connection is working, but Snapchat is not working, and you can’t send snaps, texts, or photos, you’ll need to turn on Airplane [Flight] mode and turn it off.
Turning on your Airplane Mode on your device turn off all the signals on your phone, and when you turn it back up, everything will be refreshed including your internet connection.
For Android: Swipe down from the top of your screen and you’ll see the Airplane [Flight] Mode icon. Tap on it [You may have to still swipe left to see the icon on some Android devices].
For iPhone: Swipe up from the bottom of your phone and turn on Airplane Mode in the network section.
After a few minutes you can turn it back on, and now, enabled an internet connection and open Snapchat to use the app.
Fix 2: Restart The App [Close And Open]
If Snapchat is not working properly, you can restart the app by force-stopping the app and background refreshing.
If you’re using an Android device, you can force stop the app and it will stop it from running in the background. Then open the app again.
The Snapchat app must be open for you to be able to tap on the Force Stop button.
For Android: Go to your phone Settings > Tap on Apps & notifications > Tap on App info or See All [Num] apps > Then find Snapchat app > And then tap on Force Stop.
You can refresh the Snapchat app on your iPhone, all you have to do is refresh the app in the background.
For iPhone: Go to your phone Settings > Find the Snapchat app > Tap on Background App Refresh > Toggle to turn on background refresh.
After that, you’ll want to close the Snapchat app on your Android and iPhone. Then, relaunch the app to see if the problem is resolved.
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Fix 3: Clear Snapchat Cache
One of the best ways to fix any issue on apps is to clear the app cache without having to log out.
If you’re facing an issue with the Snapchat app, which doesn’t even allow you to send snaps, you can clear the app cache.
To fix Snapchat not working, you need to clear the app cache.
Open the Snapchat app on your Android or iPhone and tap on your Bitmoji > Tap on Settings [gear icon] > Scroll down and tap on Clear Cache under Account Actions.
Fix 4: Clear Snapchat Data [Android]
For Android users, clearing app data can make any problem go away without uninstalling the app from your phone.
If you own an Android device, and your Snapchat app is not working, you can clear the data and everything including your account will be removed from the app.
You’ll need to sign in back to your account, and then you’ll be able to use the app again.
For Android: Go to your phone Settings > Tap on Apps & notifications > Tap on App info or See All [Num] apps > And then find the Snapchat app > Tap on Storage & Cache > Tap on Clear Storage.
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Fix 5: Restart Your Device
You can easily fix the Snapchat app issue by just restarting your phone. If you’re not able to send videos or log in, you can reboot your device to fix it.
For Android: Tap on the power button and tap on the restart option. You can power it off and wait for a few minutes before turning it on.
For iPhone: You can soft or force restart your device, this will clear glitches and stop running apps in the background.
Once you restart your device and open the Snapchat app, the problem will be fixed, and you’ll be to send your latest snap.
Fix 6: Update The Snapchat App
If you haven’t updated the Snapchat app in a long time, updating the app now is a good time to fix the issue.
The old version of the Snapchat app may not be working properly, causing the app not to glitch.
To update the Snapchat app on your device, go to the Google Play Store or the Apple App Store, once you see an update, click on it to update.
After you’ve updated the Snapchat app to the latest version, then you’ll need to restart your device.
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Fix 7: Uninstall And Reinstall Snapchat
If you’ve cleared the app cache, and done other fixes but Snapchat isn’t working, your next fix is to delete and redownload the app.
You’ll need to uninstall the app from your device and restart your device before reinstalling the app again.
This will fix the Snapchat issue, and you’ll be able to use the app again. To uninstall the app from your phone;
For Android: Tap and hold the Snapchat app, and you’ll see the uninstall option at the top, drag and drop and the app will be deleted, for Android.
For iPhone: Tap and hold the Snapchat, and on the small pop-up menu, tap on Delete App. The app will be removed from your device.
Once you’ve deleted the app from your phone, you’ll need to restart your phone before reinstalling the app from the Google Play Store or the Apple App Store.
Fix 8: Use Another Device
To check if the problem is from your device, use another phone and login into your account, then see if you can use Snapchat properly.
If you’ve tried everything and nothing works, try using another device to login into your account.
After logging in, use Snapchat as you would normally do and see if you’ll experience any problems while on the app.
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Fix 9: Report A Bug
If you’re still having trouble using the Snapchat app or other features on your phone, it could a bug.
And now, you’ll need to reach out to their support team to fix the Snapchat app not working issue.
To report a bug to Snapchat support > Tap on your Bitmoji > Tap on Settings [gear icon] > Scroll down and tap on I Spotted a Bug under FEEDBACK.
Fix 10 Wait For The Issue To Be Resolved
If Snapchat is not working on your account, this can be an app-wide problem, or just for a specific region.
And since it’s a technical problem, there’s nothing you can do to solve the problem. All you can do is just wait.
If you are experiencing this issue, this could mean that Snapchat may be down for that particular location, and you’ll not be able to do anything to fix it.
What you can do is wait for the Snapchat team to resolve the issue and release an update for the app. This should be less than 6 hours from when the problem started.
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Conclusion
Every app has its issue, and Snapchat has a lot of them, but it is not always its fault. A glitch can appear anytime, and soon enough it’ll get fixed.
If the Snapchat app is not working, and you’re not able to load stories, send snaps, text, or photos, can’t log in to your account, or the app crashing, you can fix it.
To fix this issue on your phone, delete the Snapchat app, restart your phone and reinstall the app again from the Google Store or Apple Store.
If you’ve done everything on this guide and it’s still not working, you’ll need to wait for at least 6 hours, and the problem will get fixed.
You can also report the bug to Snapchat, follow the step above to see how you can send a bug report to Snapchat.
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Frequently Asked Questions
Why today my Snapchat not working?
If you’re not able to use Snapchat it’s because the app is having a partial outage for some users, why others can use the app, you can’t.
Why did my Snapchat stop working suddenly?
The first reason could be that your internet connection is not stable, it might be, but the app isn’t even recognizing that you have one. And this leads to the app having a bug/glitch that’s causing the issue. It can also be that the server is down for your region.
Why Snapchat won’t open on Android?
Your Snapchat app is not opening on Android because you have low storage on your device. If you don’t enough space, you’ll not be able to load the app properly, and sometimes it will just keep crashing until you free some space.
