Disney Plus Not Working on Chromecast? Why & How To Fix It

Steve Gorleku
Steve Gorleku - Technical Writer
7 Min Read

Disney Plus has an in-built cast support on their website and app that supports all kinds of Chromecast, and this allows you to mirror whatever you are watching on your phone to your television screen.

For this to work, both the mobile device and the TV have to be connected to the same network.

Although there have been multiple upgrades and updates, most Disney Plus users still complain about their Chromecast not working.

In this article, you will learn why Disney Plus is not working on Chromecast and how you can go about fixing it.

Why Is My Disney Plus On Chromecast Not Working?

Since Disney Plus is an online platform, its servers are bound to fail at some point.

Technical issue

This may be due to the fact their system is attacked by technical glitches and bugs. This will cause their servers to fail.

Not connected probably to TV

Your Disney Plus is not able to properly connect with the Chromecast on your Television which is why it is not working.

Poor network connection

This may be due to a poor connection between the devices or with the network.

Since Chromecast requires an internet connection to work, you might want to check on the status of your network.

A poor and unstable internet connection will render the Chromecast unable to work.

Software issue

Software issue which includes bugs and technical glitches might also be a reason why your Chromecast is not working with Disney Plus.

How To Fix Disney Plus Not Working On Chromecast

Fix 1: Check Server Status

You can check the status of Disney Plus Servers using a third-party website like https://www.downdetector.com.

This will let you know whether the reason your Disney Plus is not working in Chrome is either server issues or not.

If it is a result of server issues, then your only option is to wait because you best believe that the tech team at Disney is aware and they are working around the clock to fix it.

Fix 2: Check your internet connection

An unstable internet connection is also another reason your Disney Plus is unable to work on Chromecast.

To know if this is truly the reason behind your issues, visit https://www.fast.com to run a quick diagnosis on your internet speed. Change your network connection if this proves to be the problem.

Fix 3: Clear your TV Cache

Clear the cache on your smart television which has an in-built Chromecast feature.

Clearing the cache will help resolve and clear up the bugs and technical glitches that may have occurred on the system.

On your Smart TV, press the Menu button on the remote > Select Apps and choose System Apps > Click on Chromecast and click on the Clear Cache option.

NB: These may not be the exact steps for all smart TVs but they are similar.

Fix 4: Watch another Show

The movie or series you are trying to watch may be unavailable at a specific time which is why your Disney Plus is not working on your Chromecast.

We advise that you watch another movie to test out this solution.

Fix 5: Sign-out and Sign-in

You can be facing issues that may be resolved simply by logging out of your account and logging back in again. This solution will reset your account data.

Android & iOS: Open the Disney Plus app on your device > Select your Avatar, which is located on the navigation bar at the bottom of the screen, to gain access to your profile > Tap on the Log Out button to sign out of your account > Close the app from the Recent tab and open it again > Enter your username and password to log in to your account.

Browser: On your preferred browser, visit https://www.disneyplus.com >
Select your Avatar and Choose the Account option > Click on Log Out Of All Devices to clear your account from any device used to log in > Refresh the browser > Enter your credentials to sign in to your account

Fix 6: Update Chromecast Device

Software issues like bugs and technical glitches on your Chromecast device are the most likely reason your Disney Plus is not working with your Chromecast.

This may be a result of an outdated software version.

Connect your Chromecast device to your TV > On your primary/casting device, open Google Home > Locate your Chromecast device and click on the three buttons by it to explore more options > Select the Settings option and choose Reboot > This will cause your Chromecast device to restart and during that restart, your device will automatically be upgraded to the latest software version.

Fix 7: Contact technical staff

Report the issue to the Help Center at Disney Plus if you still cannot find a solution to your issue.

Contact their customer support and give a detailed analysis of your challenges. They will get back to you with a working solution.


It can be frustrating when your Disney Plus is not working with your Chromecast, that is why in this article, we have carefully explained why Disney Plus is not working with Chromecast and the various ways by which you can use it to solve this problem.

FAQs on How To Fix “Disney Plus Not Working on Chromecast”

Make sure that your casting device and your Chromecast device are all connected to the same network and that they have access to internet connection.

Your device may be out of date and may have an old software which may be interrupting with system operations including screen casting.

Further Reading

Share This Article
By Steve Gorleku Technical Writer
Steve, a content writer at Techvocast, brings nearly 1 year of experience in crafting how-to guides. Specializing in consumer tech, Kendall focuses on addressing Android, iOS, and Windows-related issues to provide effective solutions.
Leave a comment