Disney Plus Not Loading On Your Device? See How You Can Fix It

Steve Gorleku
By Steve Gorleku - Technical Writer
6 Min Read

Regardless of whatever device you use, be it a mobile phone, a personal computer, a smart television, etc. you should be able to access Disney Plus once you have a working account.

When for some unforeseen reason Disney Plus is unable to load on your device, and you also don’t know the reason why.

In this article, you will learn why Disney Plus is not loading on your device and how you can fix it.

Why Is Disney Plus Not Loading On My Device?

No internet connection

The primary reason is that your device may be connected to a network that is not having a stable internet connection. This will cause Disney Plus not to load on your device.

Server Downtime

Disney Plus is not loading on your device because the servers at Disney are experiencing downtime. Downtime usually happens when there is a lot of load on the server system.

Device not supported

The device you’re using to access Disney Plus is simply not compatible. This means the device is not able to support Disney Plus and this may be why it is not loading.

Not available in your location

Another reason Disney Plus is not loading on your device is that Disney Plus is not available in the country or region that you currently find yourself in.

Technical issue

Also, if your device is being affected by bugs and technical glitches, the possibility of Disney Plus loading will be low as the bugs and technical glitches disturb system processes.

How To Fix Disney Plus Not Loading On My Device

Fix 1: Check Status Of Your Server

The only solution to a server experiencing downtime is to exercise patience and wait for the technical team to resolve it.

To truly find out if the reason Disney Plus is not loading on your device is a result of the servers being down, visit https://www.downdetector.com to check it out.

Fix 2: Reduce Stream Quality

Another reason Disney Plus may not be loading on your device is that the stream quality is beyond the capabilities of the device, and so you have to reduce it to resolve the issue.

Launch the Disney Plus App > Select your Avatar and click on App Settings > Choose Wi-Fi Data Usage and click on Save Data > Go back and choose Cellular Data Usage > Click on Save Data and go back > Open the Downloads option and click on Video Quality > Select Standard.

Fix 3: Check Your Internet Connection

Check your internet connection at https://www.fast.com to see whether it is stable or not.

Disney Plus requires a minimum of 5 Mbps to operate and if your internet connection is offering below that, then it won’t load.

Switch your network connection to one that offers a stronger internet connection.

Fix 4: Sign-Out and Sign-In

Logging out of your Disney Plus and logging back into your account can resolve the issue of it not loading on your device.

This will clear all data and reset them.

Android & iOS: Open the Disney Plus app on your device > Select your Avatar > Tap on the Log Out button to sign out of your account > Close the app from the Recent tab and open it again > Enter your username and password to log in to your account.

Browser: On your preferred browser, visit https://www.disneyplus.com >
Select your Avatar and Choose the Account option > Click on Log Out Of All Devices to clear your account from any device used to log in > Refresh the browser > Enter your credentials to sign in to your account

Fix 5: Turn off VPN

If you are using a Virtual Private Network while accessing your Disney Plus, then it is not going to load as Disney Plus has blockers that prevent the use of using a VPN. Turn off the VPN and open the Disney Plus app to watch your movie.

Fix 7: Contact Support Team

Report the issue to the Help Center at Disney Plus and provide a detailed explanation of your issue and wait for the support team to get back to you.


Disney Plus is available in only one hundred and seven countries, so if it is not loading on your device, then it is probably not available in your country.

In this article, we have examined the causes of Disney Plus not loading on your device and how it can be fixed.

FAQs on How To Fix “Disney Plus Not Loading On Your Device”

Countries List: Here is a list of countries where Disney+ is available:

Aruba, Austria, Antigua and Barbuda, Åland, Albania, Andorra, Australia, Argentina, Algeria, Brazil, Belgium, Bosnia and Herzegovina, Bulgaria, Barbados, Bahamas, Bahrain, Canada, Costa Rica, Colombia, Chile, Caribbean Netherlands, Curaçao, Croatia, Czech Republic, Denmark, Dominica, Dominican Republic, El Salvador, Ecuador, Estonia, France, Finland, Guyana, Greenland, Guatemala, Germany, Greece, Guernsey, Grenada, Honduras Belize, Hungary, Hong Kong, Haiti, Italy, Iceland, Israel, Jersey, Japan, Jamaica, Jordan, Kosovo, Kuwait, Luxembourg, Latvia, Lithuania, Liechtenstein, Lebanon, Libya, Mexico, Malta, Montenegro, Malaysia, Morocco, Mauritius, Nicaragua, Netherlands, Norway, North Macedonia, New Zealand, Oman, Panama, Paraguay, Peru, Puerto Rico, Portugal, Poland, Philippines, Palestine, Qatar, Romania, Réunion, Suriname, Switzerland, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sint Maarten, Spain, Sweden, Slovenia, San Marino, Slovakia, Serbia, Singapore, South Korea, Saudi Arabia

98 The Bahamas, Thailand, Taiwan, Trinidad & Tobago, United States, Uruguay, United Kingdom, United Arab Emirates, Venezuela, Vatican City

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By Steve Gorleku Technical Writer
Steve, a content writer at Techvocast, brings nearly 1 year of experience in crafting how-to guides. Specializing in consumer tech, Kendall focuses on addressing Android, iOS, and Windows-related issues to provide effective solutions.
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