How To Contact Snapchat Support (3 Ways To Reach Support Team)

In this article, you'll learn how to contact Snapchat Support directly with your desktop Android and iOS device. You'll know the different options you can use.
Timothy Iyekowa
Timothy Iyekowa - Writer & Editor
10 Min Read

If you’re looking for how to contact Snapchat customer support to help you solve a problem, or you’re trying to get back to your account after being locked out.

There are three different ways you can use to reach out to the Snapchat support team to fix your issue. Only do this if you don’t see any solution to the problem you’re facing.

You can reach Snapchat through the Snapchat app, message or tag them on Twitter, or use their website to submit a complaint.

In this article, you’ll learn how to contact Snapchat Support directly with your desktop Android and iOS devices. You’ll know the different options you can use.

How To Contact Snapchat Customer Support

The first thing you should know is that Snapchat doesn’t have an official email address for your contact them or a phone number.

You can only contact Snapchat support directly via three options, which are through the Snapchat app on your iOS or Android device, through the web, or via Twitter.

Before reaching out, check the most popular Snapchat problem to fix it, and if Snapchat is down, this is what you need to do.

You’ll also see other fixes for other issues on the app, and if your account is locked, do this instead.

These are the only ways you can contact Snapchat’s support team to get in touch with them about your issue on the app or account.

Contact Snapchat Support Directly From The App

If you have an account on the app, and you’re not logged out of your account, you can use the Snapchat app to contact their support team.

Open Snapchat > Tap on your Bitmoji at the top left corner > Tap Settings [gear icon] > Scroll down to Support > Tap I Need Help > Contact Us > Pick a category, fill out the form, and send it.

Step 1: Open Snapchat

Open the Snapchat app on your mobile phone. Then tap on your Bitmoji at the top left corner of your screen.

Step 2: Tap Settings

From your profile page, tap on Settings [gear icon] at the top right corner and scroll down to the Support Section, then tap on I Need Help.

Step 3: Tap Contact Us

Once you tap on I Need Help on the Snapchat Settings, you’ll be taken to a new page. Tap the Contact Us button.

Then, from the page, you’ll need to select the category you’re having a problem with. You might see a secondary option.

Step 4: Check Possible Solutions

Once you select why you want to contact Snapchat Support, you’ll see a list of a possible issue and their solution.

If you tried and you aren’t able to use it to solve your problem, then you can message them.

Step 5: Message Snapchat

If you don’t see any possible solution to your problem, you’ll be able to contact Snapchat.

Scroll down to the bottom of the page, and tap on YES to the question block that says, Need help with something else?

Depending on the category you choose, you may need to select another option from the list.

Then, you’ll be asked for your username if you have one email, mobile number, and other information they may require to fix the issue. Then wait for their reply, this can be between 1-3 days.

Contact Snapchat Support Team From The Web

If you don’t have an account, or you’re locked and can’t access Snapchat support from the app, you can use Snapchat’s support website.

Open the Snapchat Support Page > Pick a category [it may include a subcategory] > Fill out the form, and send it.

Step 1: Open Snapchat Support

Open Snapchat Support on your device and tap the Contact Us button.

Then, from the page, you’ll need to select the category you’re having a problem with. You might see a secondary option.

Step 2: Check Possible Solutions

Once you select why you want to contact Snapchat Support, you’ll see a list of a possible issue and their solution.

If you tried and you aren’t able to use it to solve your problem, then you can message them.

Step 3: Message Snapchat

If you don’t see any solution to your problem, you’ll be able to contact Snapchat.

Scroll down to the bottom of the page, and tap on YES to the question block that says, Need help with something else?

Depending on the category you choose, you may need to select another option from the list.

Then, you’ll be asked for your username if you have one email, mobile number, and other information they may require fixing the issue. Then wait for their reply, this can be between 1-3 days.

Contact Snapchat Customer Support On Twitter

If you’re on Twitter and you’re looking for a fast reply, you can contact them from their support page on Twitter.

Since their support team is constantly using Twitter, the fastest way to get a reply is by tweeting and mentioning their name.

You can also message them on the app if you don’t want to tweet them out and you may get a reply in less than 3 hours.

Use @snapchatsupport on Twitter for help and you’ll get someone running to answer you.

When Will I Hear Back From the Snapchat Support Team?

Well, you may never hear back from Snapchat if the problem is something anyone can easily fix. And there’s no guarantee that you’ll get a reply.

But submitting a form will allow them to look into the issue and if it’s something worthwhile, you will get a response, probably within 1-3 days.

Conclusion

Contacting the Snapchat Support Team isn’t hard. You can use one of the methods above to reach out to them.

If your account is still intact, we suggest you contact them through the app. But if you can’t even access your account, you can try to reach them from the Snapchat Support site.

You’ll also be able to reach them on Twitter. If you have an issue, you can tag them in a tweet, or message them.

And within 1-3 days you’ll get a reply from them to further see into your issue. Before then, you can try to fix these problems yourself by using our Snapchat guide.

If you don’t see the information you need, you can reach out to them. Note that once you contact Snapchat Support, you’ll not get a response instantly and it may take some days.

Frequently Asked Questions

Does Snapchat support response?

Yes, the Snapchat support team can respond to your query about your account or the Snapchat app. If it’s something that can be fixed without them, you may likely not get a reply. But yes, Snapchat support will respond between 1-3 days.

How long does it take for Snapchat support to respond?

The Snapchat support team takes about 1-3 days to respond to your query about an issue with your account. It’s even faster if you’re contacting them through Twitter.

Can you email Snapchat to get your account back?

No, you can’t email Snapchat to get your account back if it’s locked. And there’s no email for the Snapchat support team. To reach them, you’ll have to fill out the form from their support website.

Does Snapchat have a number?

No, Snapchat support doesn’t have a phone number. There’s no way to reach them through a phone call. You can only contact Snapchat Support through the app, website, or Twitter.

Does Snapchat have a live chat?

No, Snapchat support doesn’t have a live chat for users to contact them. And I haven’t seen social media companies with a live chat feature for their support. This doesn’t happen, ever.

How to contact Snapchat without an account?

If you want to contact Snapchat support without an account or you’re locked out, you can use the Snapchat website or reach them through their Twitter support.

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By Timothy Iyekowa Writer & Editor
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As a seasoned content writer with 4+ years of experience in consumer technology, Timothy has been a dedicated author and editor at Techvocast.com since its inception. Specializing in addressing user concerns, his articles offer effective solutions for Android, iOS, Windows, and Mac-related issues. Timothy's expertise also extends to crafting content about social media and various applications. Through his daily articles, he consistently aids users in overcoming their technology challenges.
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