19 Common Snapchat Problems And How To Fix Them

Timothy Mark
Timothy Mark - Writer & Editor
26 Min Read

Snapchat is a great social media network that is used by young people to share and connect with friends. We have seen multiple updates since the creation of the app.

From different problems that cause the app service to be down to all the common Snapchat problems we are still getting to date. 

Every application and website crashes, at least once in their lifetime, it is just a normal routine for big tech platforms. But they also provide a lot of updates for the app that fix these problems and also cause other buggy errors at the same time.

In this guide, we have compiled all the common Snapchat problems that people normally face on the app, and how to fix these errors.

ALSO READ: How To Send Snaps From Camera Roll As A Normal Snap

Common Snapchat Error Messages

Different updates to fix each problem that the Snapchat app has encountered. Now and then new issues arrived but they are always updated to fix the common problem on Snapchat.

1. Snapchat Not Working

Why is Snapchat not working? Many people asked this question and search for answers to this problem and they wonder why their Snapchat is not working well.

Well, this is a common problem for all Snapchat users and you may see this type of error because of two main reasons.

Fix: The Snapchat Not Working

Poor Internet connection: If you have a bad internet connection on your device, which can make the network extremely slow you may experience this kind of issue.

Snapchat will not load, and the app will not be working as it used to.

Always check your internet connection if it is working properly, you can use other apps or go to your web browser and enter a website to see if it is working.

Snapchat is down: If your internet is working well, the other reason is the Snapchat server.

If their servers are down due to maintenance or other issues, Snapchat will not be able to load or even send messages.

This applies to everybody using the app, or people in a particular location.

To check if Snapchat servers are down you can use the Down Detector to know. Or see if other people are also complaining about the same issue.

You will have to wait for the servers to be up before you can use the app again.

2. Snapchat Text White

Many users experience this kind of issue. If you see that your Snapchat account has text in a light grey color, you will know that there is a bug.

This Snapchat white makes it difficult for you to see anything on the app, but if you are a long-time user you may know where to go and touch but for others it’s hard.

Fix: Snapchat Text White

There are things you should do when you start seeing these types of error marks on your Snapchat account.

Try different troubleshooting like closing and reopening the app, logging out and logging in back, restarting your device, force stop, clear cache, or clear data on Android.

If the problem is not going away you can wait for Snapchat to come out with an update that will fix the app problem.

Then you can update the app from the Google Play Store or the Apple App Store. This will fix the problem.

3. Snapchat Text Stuck Behind Buttons

If your Snapchat text is stuck behind buttons it means that there is a bug on the app. Snapchat glitch a lot and you have to watch out.

This error will make the text stuck and not clickable when you are trying to get something done.

Fix: Snapchat Text Stuck Behind Buttons

To fix this problem on your Snapchat that restricts you from clicking and getting things done.

You will need to clear the app cache from within the app (both iPhone and Android) or from your Android phone settings.

You can clear cache in your Snapchat app for iPhone and Android. Open Snapchat > Bitmoji > Settings > Clear Cache > then continue.

You can also try force-stopping the app or clear data if you use Android. If it does not work, update Snapchat to the latest version.

4. Snapchat Camera Not Working (Black Screen)

The black screen problem affects people that have not granted Snapchat permission access to the camera, but this is not an issue.

If you open Snapchat you may be greeted with the black screen “Oops Snapchat is a Camera App‘ error.”

This black screen is on the camera tab, which will not allow you to snap photos or videos.

Fix: Oops Snapchat is a Camera App‘ error

When you don’t give Snapchat permission to your camera the black screen appears and it will restrict you from taking videos and photos.

To remove the black screen you need to give Snapchat permission to the camera.

To give permission on your iPhone and Android device: Open Snapchat > Bitmoji > Settings > Permissions > then click “Tap on enable” on the camera section.

If you see the “Tap on enable” it means that you have not given Snapchat the camera permission.

But if there is nothing and the black screen is still showing you can log out and log in back to your account. This will fix the issue if not, update your Snapchat app.

5. Snapchat Blocked Network Error Message

If you get this kind of error while using the Snapchat app this may be because of some suspicious activity coming from the network.

If you use a Virtual Private Network (VPN) or your network is not stable on Snapchat you will see the message “The network you are connected to has been temporarily blocked because of suspicious activity.”

Fix: Snapchat Blocked Network Error Message

If you use a VPN, you will get the message, and the error will not allow you to use the app.

To use Snapchat again turn off your VPN. This will allow you to use the app again, if you don’t use a VPN try changing your network connection to Wi-Fi or cellular.

ALSO READ: What Does Recents Mean On Snapchat?

6. Snapchat Video Glitch

If you use the Snapchat camera to take a video and it glitches or freezes at some point, it means that there is a bug on the app.

And you need to fix it to use the app properly. Many users have seen these issues every time they intend to record a video.

There are different reasons why this is happening, but here is the fix to get the camera on Snapchat working well

Fix: Snapchat Video Glitches

They may be different things causing this problem, this might be from your network connection or a bug in the app.

To fix this problem you can: free storage space, restart the Snapchat app, reboot your mobile phone, change your network connection to Wi-Fi or cellular, or try updating the app from the Google Play Store or Apple App Store.

If you use Android, you can also try clearing the cache and data. Or force stop the app, and the problem will be cleared from your device.

Tap and hold Snapchat > click on the small App info icon > you will see Force stop, on the same page you will see Storage and cache.

You can clear cache in your Snapchat app for iPhone and Android.

Open Snapchat, tap on your Bitmoji at the top left, tap on the Settings icon at the top right, scroll down to Account Actions and click on Clear Cache, then continue.

ALSO READ: Why Snapchat Won’t Load Photos Or Snaps In Chat (How To Fix It)

7. Snapchat Won’t Load Snaps Or Stories

This is very unusual but the problem is becoming common, this may be due to a bug or something else but these fixes will surely remove the problem and let your Snaps and stories load again.

Fix : Snapchat Won’t Load Snaps And Stories

When using Snapchat, users don’t get any error message or something it just won’t load.

To fix the problem you can try checking your internet connection: change from cellular to Wi-Fi or vice versa.

Restart your phone, and update the Snapchat app (you can also delete and reinstall).

You can also try clearing your Snapchat cache on Android or iPhone: Open Snapchat > Bitmoji > Settings > Clear Cache > continue.

Restart the app to see if the problem is gone. Or clear conversation: open Snapchat > Bitmoji > Settings > Clear Conversation > Tap X to delete any chats.

8. You can only view this snap once

This message shows that there is a bug in the app.

If you get the “you can only view this snap once,” it means that Snapchat had a glitch and to fix it you will need to update the app or try other options.

These could be caused by several reasons but maybe they don’t want you to view more snaps ?.

Fix: “You Can Only View This Snap Once”

To fix this problem on the Snapchat app on your device, you will need to update the app from the Google Play Store or the Apple App Store.

If it doesn’t work try restarting your device, uninstall and reinstall the app, and clear conversation and cache.

The updated version, if available may just be all you need to clear out the issue.

9. Couldn’t Connect To Snapchat

Snapchat is always not in support of the third-party app.

If you are using any apps to connect with Snapchat you will get the error message “Couldn’t connect to Snapchat.

Don’t try connecting the app with your account, it might get your account shadowbanned at the end.

Fix: Couldn’t Connect To Snapchat

If you don’t want your Snapchat account to get banned or shadowbanned, you need to stop using a third-party app. Or even try connecting it with your account.

Delete the app from your phone and use the original Snapchat app and no other third-party option.

10. Snapchat Account Locked

If your Snapchat account is locked it may be due to suspicious activity coming from the account as per the message.

And they might be different reasons why your account was locked.

This may be because of third-party apps, sending lots of user friend requests when you have not verified your account, etc

Fix: Snapchat Account Locked

Snapchat is a social app, and they hope you stay in standard with the terms.

If you don’t follow their rules and respect their terms and conditions your account may be locked.

This includes if you use third-party apps and plugins, jailbroken your Snapchat, add too many friends when you have not verified your account, and send spam/adultery or nude snaps/chat messages.

If you don’t follow the above rules your account will be locked but it is temporarily.

To unlock your account you need to wait 24 hours before you can use the app again if you are still lockout of your account try signing in from the web and tap on Unlock.

ALSO READ: How Is The Best Friends List On Snapchat Determined

11. It’s Been Forever Snapchat Glitch

Me: Hey John, it’s been forever.
John: it’s not, this is a Snapchat server or a bug problem.

If you see the forever achievement on a friend’s profile and you know it is not.

It’s been a forever achievement that only appears if you have not been messaging a friend for a long time.

But if you get it when you know you have been in contact with the person.

Fix: It’s Been Forever Snapchat

Once you see it has been forever signed, you will know that Snapchat has an issue with their app or server, maybe due to maintenance or others.

But to fix it you will have to wait for a Snapchat update or wait for the servers to come up.

12. Snapchat Login Errors

If you are not able to sign in to Snapchat, this may be due to different problems. Sometimes you get to see the error code on your screen from the red notice.

They are many things that could restrict you from logging in to your Snapchat account, and the first is if you are using the wrong info.

Fix: Snapchat Login Errors

If you are experiencing a login error while trying to get into your account, try these fixes: the first thing to check if you are getting a login error is to check your internet connection if it is working properly.

Try other apps and turn off Data Saver mode. This alone can give you a login error.

If the network connection is working well, next you will need to look at the login info you are typing and make it is correct. If it is, check the Down Detector to see if Snapchat servers are down.

If the servers are running well and it is not down, try uninstalling the app and reinstalling it, then restart your phone. This will fix the problem.

13. Snapchat White Screen Glitch

If you get a white screen glitch when you use Snapchat, this means that you have not verified either your email or phone number.

This won’t always happen, and some users use the app without having an email or phone. But if you keep on seeing the glitch on your Snapchat you can fix it.

Fix: Snapchat White Screen Glitch

You can try uninstalling and reinstalling the latest version of the Snapchat app from the app store.

This can also help get rid of glitches that were causing the white screen.

If you experiencing a white screen on Snapchat, you can fix it by verifying either your email or mobile number.

To fix it; go to your account Settings and add a phone number or email. Open Snapchat > Bitmoji > Settings > Tap on Mobile Number or Email.

14. Snapchat Videos Sending Out Of Order

If you send a video to a friend on Snapchat and it is out of order you will know that Snapchat had a bug that causes the chats not to be arranged in chronological order.

If this happens, you can’t tell which video you send first, mostly if you have sent a lot. This error can also be caused by servers being down.

Fix: Snapchat Video Out Of Order

Many people are also seeing the problem on their Snapchat app. With the bugs and server down fixing it should not be so hard.

To check if the servers are down use the Down Detector or search for is Snapchat down.

If the server is not down you can clear the app cache from the app settings.

Restart your iPhone. If the fix is not working update the app from the Play Store or App Store.

15. Snapchat Is Freezing And Hanging

Snapchat is a social media app with plenty of users around the world.

And this should signal that the platform also gets some online common problems like app freezing and getting a hand.

If your Snapchat gets hung when you are using it or it freezes and then releases you got a serious bug in the app.

Fix: Snapchat Freezing And Hang

The frustration you get when you are using Snapchat and the app keeps on crashing and hanging is exhausting.

To fix the problem: restart your phone, log out and log in to see if the issue is still there.

Clear Snapchat cache and if it is still not working, uninstall the app and reinstall it again.

ALSO READ: How To See Snapchat Stories Without Being Friends

16. Snapchat Blank Screen

If your Chats on Snapchat are blank when you open the app, it means that you have a bug that is causing the screen the blank problem.

With this type of error occurring you will not be able to see any recents chats you have made the previous day.

It will be plain blank and you will not be able to message your friends.

Fix: Snapchat Blank Screen

To fix the blank screen issue on Snapchat, clear the cache from the app Settings, clearing the cache helps get rid of the bug.

Restart the app, if it doesn’t work you can update to the latest version. You can also delete the app from your phone and reinstall it.

17. Snapchat Filters Not Working

Snapchat is one of the best social apps for youngsters, with their color variants you can choose to use different filters on all your photos, but that does not seem to be the case for some users.

They are reporting that Snapchat Filters is not working on their device, and they are different reasons for this.

Fix: Snapchat Filters Not Working

If your Snapchat is not working, you can use these fixes to get it working again. Remember that they are lots of factors causing this.

The first thing you should do is to first clear your cache. If that did not work, update the app and restart your device.

If you have a low-end smartphone you will not be able to use some of the filters, use a good mobile device, or else you might drive into this issue regularly.

18. Snapchat Could Not Connect Error

If you get this error that pops up on your screen “Could Not Connect – please check your internet connection and try again.”

This could be for different reasons and you will not be able to log in if you don’t have a fast internet connection or the servers are down.

Fix: Snapchat Could Not Connect Error

If you don’t have fast internet you may encounter this error. Before you do anything check if your connection is fast.

If you use an Android phone you can clear the cache from the App info settings.

Restart your phone and download a new version of the app from the App Store or Play Store.

You may also get this error if the Snapchat servers are down. All you have to do is wait to pass the time out.

19. Snapchat Says “Could Not Refresh Messages. Please Try Again Later.”

If you are having the “Could not refresh messages. Please try again later” error you may have a bad internet connection and this may limit your connection to the Snapchat server.

This could also mean that Snapchat servers are down.

Fix: Snapchat Could Not Refresh

To fix this problem on your Snapchat, check your internet connection, your Cellular network, and if you are connected to Wi-Fi look if the connection is still strong.

And also use the Down Detector to check if Snapchat servers are down.

ALSO READ: What Happens When You Deactivate Snapchat?


There are tons of Snapchat problems that give you an error when using the social sharing app.

For every user, they get at least one problem or the other. But some people hardly experience any of these.

But it’s okay. Use Snapchat as you are supposed to use the app and you will be fine.

Hope this solution to the problems helps fix the issues you are experiencing on your Snapchat app.

Even if this is not all the problems on Snapchat, we have taken the time to detail them. We will keep updating this list if we find any common Snapchat problems.

Frequently Asked Questions

What are the common problems of Snapchat?

There are different Snapchat problems every user encountered once in a while and sometimes it may be a widespread issue that only an update from Snapchat can fix. You can see problems like “Snapchat memories not working?” Snapchat says “Could not refresh messages. Please try again later.” and many other issues.

Is the Snapchat server down today?

No, Snapchat is not down today, their servers are up and it is running smoothly at the time of writing this. If their servers are down everyone paired with their server will be affected and will not be able to use Snapchat until the issue is fixed.

Does Snapchat ever glitch?

Yes, Snapchat glitch. All social apps and websites glitch and the social sharing app are not exceptional. Many users have complained of some problems, and this can only be fixed by updating the app or restarting your device in the case may be.

Why does Snapchat keep blacking out?

The reason your Snapchat keeps blacking out is that you have authorized permission to the camera. This will make the app black once you opened it. And you can stop blacking out and allowing permission from the app settings.

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By Timothy Mark Writer & Editor
As a seasoned content writer with 4+ years of experience in consumer technology, Timothy has been a dedicated author and editor at Techvocast.com since its inception. Specializing in addressing user concerns, his articles offer effective solutions for Android, iOS, Windows, and Mac-related issues. Timothy's expertise also extends to crafting content about social media and various applications. Through his daily articles, he consistently aids users in overcoming their technology challenges.
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